Warranty Information

Rest easy knowing your bed is protected. Learn about our comprehensive warranty coverage and how to make a claim.

10

Year Mattress Warranty

Up to 10 years on premium mattresses

5

Year Bed Frame Warranty

Structural defects coverage

2

Year General Warranty

Manufacturing defects on all products

What's Covered

Covered Under Warranty

  • Manufacturing defects in materials
  • Sagging greater than 25mm (mattresses)
  • Broken springs or coils
  • Structural frame defects
  • Faulty mechanisms (ottomans, etc.)
  • Fabric/upholstery defects

Not Covered

  • Normal wear and tear
  • Comfort preference changes
  • Stains, burns, or liquid damage
  • Improper use or handling
  • Body impressions less than 25mm
  • Damage from incorrect base usage

Warranty Periods by Product

Product Type Warranty Period Coverage
Premium Pocket Sprung Mattresses 10 Years Full replacement or repair
Memory Foam Mattresses 8 Years Full replacement or repair
Standard Mattresses 5 Years Prorated after 2 years
Bed Frames & Divan Bases 5 Years Structural defects only
Ottoman Beds 5 Years Frame: 5 years, Mechanism: 2 years
Headboards 2 Years Manufacturing defects
Bedding & Accessories 1 Year Manufacturing defects

How to Make a Warranty Claim

1

Gather Information

Find your order number, purchase date, and product details. Take clear photos of the defect.

2

Contact Us

Email warranty@beds.ie or call 01 854 3971 with your claim details and photos.

3

Assessment

We may arrange an inspection or request additional photos to assess the claim.

4

Resolution

If approved, we'll repair, replace, or issue a credit depending on the warranty terms.

Information Required for Claims

  • Order number or receipt
  • Date of purchase
  • Product name/SKU
  • Clear photos of the issue
  • Description of the problem

Tips to Keep Your Warranty Valid

Keep Your Receipt

Store your order confirmation as proof of purchase

Use a Protector

Mattress protectors prevent stains that void warranty

Rotate Regularly

Rotate your mattress every 3 months for even wear

Proper Support

Use the recommended base for your mattress type